Patient access & signposting
Clear digital routes that help patients understand where to go, what service to use and what action to take next.
Healthcare
Healthcare Digital Services
Digital services designed around healthcare workflows.
Evoqode helps healthcare organisations turn fragmented patient journeys and operational processes into clearer, more connected digital services — with accessibility, integration, governance and maintainability considered throughout delivery.
Beyond the website
Digital healthcare is a service problem before it is a technology problem.
Healthcare organisations often accumulate separate forms, portals, booking tools, consultation platforms, documents and manual processes over time. Each may solve one problem while the overall patient or staff journey becomes increasingly fragmented.
Our role is to understand the complete journey first, identify where friction occurs and then use the right combination of design, software, integration and automation to improve it.
That can mean simplifying an existing process rather than introducing another platform. The objective is a clearer service, not more technology.
Healthcare standards
Accessible, connected and appropriately governed.
Patient-facing digital services should account for accessibility, data protection, security, operational responsibility and the consequences of failure. We build these considerations into discovery, architecture, implementation and quality assurance rather than treating them as final-stage checks.
Requirements vary according to the service, information being processed and systems involved. Clinical or sensitive workflows are assessed individually before implementation.
Digital capability
Improve the journey around the systems you already use.
Forms & digital workflows
Structured forms and journeys that reduce unnecessary email, manual handling and repeated administrative work.
System integration
Connect appropriate platforms and services so information can move more reliably between digital touchpoints.
Analytics & optimisation
Use evidence from digital journeys to identify friction, improve content and understand what patients actually use.
AI & automation
Apply AI selectively where it can reduce repetitive work, support classification or improve operational efficiency.
Quality & governance
Build accessibility, review, security and operational governance into the delivery process from the outset.
Patient access
Help patients reach the right service more easily.
Good digital signposting reduces the need for patients to understand which organisation, system or department sits behind a service.
NHS App signposting
Online consultation and triage
Appointments and booking routes
Repeat prescriptions
Self-referral pathways
Urgent and out-of-hours services
Administrative requests
Local and community services
One journey can involve several systems.
A patient may begin on your website, move to the NHS App, an online consultation platform, a booking service or a local provider. The experience should still feel understandable.
Explain what each route is for
Avoid duplicating the same action across several pages
Make urgent and alternative routes clear
Keep external transitions understandable
Review journeys when services or suppliers change
Forms & workflows
Replace avoidable manual handling with clearer digital processes.
Not every workflow needs bespoke software. Sometimes a well-designed form, clear routing and the right integration can remove substantial administrative friction.
Administrative requests
Move suitable requests away from unstructured email into clearer forms and routing processes.
Service enquiries
Capture the right information at the start so teams spend less time clarifying incomplete requests.
Internal hand-offs
Create clearer transitions between teams, services or systems where work currently depends on manual coordination.
Patient feedback
Structure feedback, PPG engagement and other patient-facing information collection more consistently.
Integrations
Connect systems where connection creates real value.
We do not assume every system needs replacing. Where suppliers provide suitable APIs or integration mechanisms, existing services can often be connected more effectively.
API & platform integration
Connect suitable third-party systems using supported and authenticated interfaces.
Data movement & synchronisation
Reduce appropriate duplicate entry where information currently has to be transferred manually.
Controlled access
Design integrations around least privilege, appropriate credentials and clearly defined responsibilities.
Analytics & optimisation
Understand where digital journeys are working — and where they are not.
Analytics should answer useful questions rather than simply generate dashboards. We can help organisations understand which services patients use, where demand is concentrated and where journeys may need improvement.
AI & automation
Use automation selectively, with clear boundaries.
AI can support tasks such as classification, summarisation, routing and repetitive administrative work. In healthcare, the value, risk, data requirements and necessary human oversight should be understood before implementation.
PCNs & federations
Shared digital standards without removing local flexibility.
Shared patient journeys
Create consistent service routes across participating practices where services are delivered jointly.
Reusable components
Build common capabilities once and reuse them across sites and services rather than recreating them repeatedly.
Central governance
Establish common standards while preserving appropriate local ownership and operational control.
Local configuration
Allow practice-specific information, services and workflows where local variation is necessary.
How we work
Understand the process before choosing the technology.
01
Understand the current journey
We map the existing process, systems, users, hand-offs and operational pain points before proposing technology.
02
Design the improved service
We simplify the journey, define responsibilities and identify where digital tools or integrations can genuinely help.
03
Build & integrate
We implement the digital service using reusable, maintainable components and appropriate system interfaces.
04
Test & improve
We test accessibility, behaviour, operational fit and user journeys before launch and continue improving from evidence.
Indicative pricing
Start with the size of the problem, not a large transformation programme.
Digital-service work varies significantly depending on systems, data, integrations and operational complexity. These starting prices provide a guide before detailed scoping.
Digital Service Review
from £495+ VAT
For organisations that need to understand a digital journey or operational problem before deciding what to build.
- Current-state review
- Journey/process mapping
- Digital friction analysis
- Prioritised recommendations
- Practical next-step roadmap
Workflow / Digital Service
from £1,250+ VAT
For bounded forms, workflows, patient journeys or lightweight integrations with clearly defined outcomes.
- Discovery and specification
- UX and workflow design
- Implementation
- Quality assurance
- Launch support
Bespoke / Multi-organisation
Scoped individually
For larger integrations, PCN/federation capability, bespoke applications or services involving multiple systems and teams.
- Technical discovery
- Architecture and security review
- Integration planning
- Phased implementation
- Ongoing support options
Final pricing is confirmed after scope, integrations, information requirements and any security or governance dependencies have been understood.
Previous client feedback
Practical digital delivery around complex requirements.
Selected feedback from previous digital projects delivered by the team behind Evoqode and predecessor business Futora Digital.
“A strong ability to get to the bottom of a problem and come up with smart, workable solutions that align with the values of the brand. The hands-on approach and ability to manage diverse stakeholders are particularly valuable to organisations with limited internal digital resource.”
GK
George Kidd
Chief Executive, Online Dating Association
“Quick to understand the specific needs of the project and develop the right digital strategy. We were impressed by the understanding, dedication and effort brought to the work.”
LH
Lauren Hilton
Group Director of Regulatory Compliance, William Hill
“Highly developed organisational and IT skills, strong website-development experience and a clear understanding of data privacy. Above all, a high level of integrity and a reliable ability to deliver projects on time and on budget.”
AL
Andrew Lyman
Former Gambling Commissioner and Executive Director, Government of Gibraltar
Frequently asked questions
Questions about digital healthcare projects.
What do you mean by a healthcare digital service?+
A digital service can be anything from a structured patient journey or online form through to an operational workflow, integration, reporting tool or bespoke healthcare-facing application. The focus is on improving a real service or process rather than adding technology for its own sake.
Do you replace our clinical system?+
No. Evoqode is not proposing to replace core clinical systems such as EMIS or SystmOne. We focus on the digital services, workflows, interfaces and patient journeys around existing systems where better technology can reduce friction or improve access.
Can you work with our existing online consultation platform?+
Yes. Where appropriate, we design patient journeys around platforms your organisation already uses rather than forcing unnecessary replacement. The exact level of integration depends on the technical interfaces and permissions made available by the relevant supplier.
Can you build online forms?+
Yes. We can design structured forms for appropriate administrative and service workflows, including validation, routing and confirmation behaviour. Sensitive or clinical information requires additional consideration around data protection, security and the systems used to receive it.
Can you help a PCN or federation standardise services across practices?+
Yes. Shared components, common information architecture, central content patterns and configurable practice-level services can help multi-practice organisations create more consistency without removing necessary local flexibility.
How do you approach AI in healthcare?+
We take a selective approach. AI should address a defined operational problem and include appropriate human oversight, security and governance. We would not introduce AI simply because it is technically possible, particularly where decisions or information could affect patient care.
Do you provide analytics?+
Yes. We can implement privacy-conscious analytics and reporting to understand which journeys are used, where people encounter friction and which content or services may need improvement.
How is digital-service work priced?+
Smaller discovery and optimisation projects can begin with a defined fixed scope. Larger workflow, integration or bespoke software projects are quoted after discovery because complexity, security requirements and third-party systems can vary significantly.